Refund policy

Pastel Co Returns Policy

Thank you for shopping with Pastel Co! We strive to provide you with the best possible products and customer service. If you are not completely satisfied with your purchase, we're here to help. Please read our returns policy below.

Returns

We accept returns of products within 30 days of the date you receive the item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability.

Damaged Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

Contact Us

If you have any questions on how to return your item to us, contact us at info@pastelcompany.co.uk and we will respond as quickly as poss